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Terms and Conditions
Why you should trust us
The bottom line is we know what we’re doing.
Olive was founded on a customer centered concept. Only excellent work ever
goes back to our clients, otherwise work won’t come back! It’s simple. That is
why so many of you are repeat clients; trusting us to deliver excellent translations
time and time again. We are also dedicated to strong customer service, trying always
to offer enhanced interaction. Honestly, here at Olive all projects are treated with
the highest importance and as a matter of urgency, no matter how big or small.
Need more reasons?
Our company is made up of linguists with years of experience in translation; that
human touch is key. Using mother tongue translators ensures your translation
reads as though it was written by a native speaker.
Our Processes
Every translation project is managed to the particular requirements of our clients.
We try as much as possible to tailor our products and services to you. Every project
is individually assessed and evaluated to determine the best strategy to achieve the
desired objectives. Research and planning ensures that every decision made is specific
to the project.
Our dedicated team of project managers ensure all projects go through a series of
language checks each and every time we are given a new project. These evaluation
and assessment procedures guarantee terminology remains up to date and of the
highest standard, so the client never has to worry about the meaning being lost in
translation.
Our check systems in place, including proofreading and editing ensure that the highest
quality is achieved at every stage of the translation cycle. Furthermore, having an
assigned project manager means you will always know who is dealing with your
translation project and therefore knows your situation, demands and deadlines.
The Choice is Clear
Our Service Promise
At Olive Translations we are truly customer oriented, always striving to offer a level
of exceptional service quality by working together with our clients.
All of our people adhere to the Olive Translations Code of Conduct and to strict quality
processes. Our primary goal is to serve our customers and to achieve excellent customer
satisfaction every time. No matter how many questions, queries or process update enquiries
we may receive, it is our pleasure.
Olive Translations understands that some translation materials are often confidential and
sensitive, which is why we guarantee that all our translators and project managers are
bound by strict confidentiality agreements.
Memberships:
CORPORATE MEMBER